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Terms and Conditions

1. Introduction

1.1 These Terms form part of the Contract with you and they will apply to the funeral services that we perform.

1.2 Please read these Terms carefully before you sign the Contract and ask us if you have any questions about these Terms.

2. Definitions

2.1 In these Terms, the following words shall have the following meanings:
 

  • “Charges” means our fees and costs for performing the Services as set out in the relevant Invoice, subject to adjustment in accordance with these Terms.

  • “Contract” means the contract between you and us for the supply of the Services, consisting of these Terms, the application for the resomation of the body of a person who has died, and the Invoice(s).

  • “Invoice” means an invoice for the Charges which forms part of the Contract.

  • “Services” means the funeral services described in the Contract.

  • “You” and “Your” means the person who enters into the Contract by signing the Instruction Form.

  • “We”, “Us” and “Our” means Pure Reflections.

 

2.2 Any phrase introduced by the terms including, include, in particular, or any similar expression shall be construed as illustrative and shall not limit the sense of the words before those terms.
 

3. Services and Charges


3.1 At the time you first instruct us to provide the Services (which may be when you phone us), we will confirm the Services we will provide and our Charges, based on the information and details that you provide at that time. The details of the Services and the Charges will also be set out in the Invoice.


3.2 If we incur additional fees to third parties:

     3.2.1 in the ordinary course of properly providing the Services (including if we agree to pay third-party fees on your behalf); and/or

     3.2.2 because you fail to meet your obligations in the Contract,

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we may issue you with a further Invoice for those additional fees (which we will recharge to you at cost). The third parties who we incur such fees to may include hospitals (who may charge for their storage of the deceased) and any funeral director who you may initially engage to make arrangements for the deceased and who is subsequently replaced by us (who may charge for their services up to the date we replace them, e.g., for their collection and storage of the deceased).

4. Payment Arrangements

4.1 You must pay 50% of the total amount before the collection of the deceased’s body, with the remaining 50% to be paid before the delivery of the urn, unless otherwise agreed by us in writing.

4.2 By signing the Contract, you agree to be liable for all expenses associated with the services provided. This includes the initial agreed-upon costs as well as any additional expenses that may arise due to changes, modifications, or additions you request after the agreement has been finalized. You acknowledge and accept liability for these costs and agree to settle any additional charges promptly to ensure uninterrupted and efficient service delivery.

5. Data Protection

If you provide us with personal data (as defined in applicable data protection legislation) and/or we receive personal data under the Contract with you, we will process such personal data in accordance with our privacy policy, which can be found here.

6. Standards of Service

6.1 We strive to provide high-quality Service in all aspects. If you have any questions or concerns about the Service we provide to you, please raise them in the first instance with our “At Need” manager.

6.2 The Service includes collecting the deceased from anywhere in the island of Ireland using our private ambulance, taking them into our care and performing the resomation in our Resomarium in Navan. The service includes the preparation of necessary documents, Resomation Fee, Doctor's Fees, Coroner's Fees and Professional Service Fees.

6.3 The Service does not include embalming, a funeral ceremony at the Resomarium, or mourners attending the committal. Additionally, it does not provide a hearse, limousine, flowers, minister, or celebrant. Instead, you have the freedom to celebrate your loved one's life in your preferred manner.

7. Agreement

7.1 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

7.2 If a court finds that any of the terms of the Contract are unenforceable as drafted, it will not affect the enforceability of any other terms.

7.3 Nothing in the Contract restricts or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability which cannot be lawfully limited.

7.4 The Contract is subject to Irish Law. If you decide to commence legal action in relation to the Contract, you may do so in any appropriate Ireland court.

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